Our software makes all the
difference.
Our patented TrueMesh software, combined with TrueRoam and TrueChannel, proactively keeps you on the optimal and most reliable wifi connection possible.
Lightning fast, everywhere.
Connectivity you can count on.
Simple to set up, simple to manage.
Stay online with peace of mind.
How do I set up eero?
We designed eero to eliminate the need for a complex and lengthy setup process, instead focusing on streamlining the experience to be as seamless and efficient as possible. Setting up eero is quick and easy, regardless of your level of technical expertise.
The eero app will automatically guide you through the setup process, including handling the initial setup process itself. While the app contains all the information you’ll need to proceed, this guide will provide an additional overview of the process, which you can refer back to as needed during setup.
Needed for Setup
Your eero packaging will contain most of the additional equipment you need to set up your eero system. The following equipment is needed for eero Setup:
- An eero–must have an Ethernet port built-in for Gateway setup
- Power cord
- Ethernet cable
- Internet connection (modem, fiber ONT, cellular)–connection speed at least 1 mbps
Most ISPs are compatible with eero, provided they meet the above requirements for speed. For specific guidance on ISP compatibility, please refer to the following additional information:
- For US Customers
- For EU4/UK Customers
Additionally, you will need the eero App on your mobile device, requiring at least iOS 15 (iOS) or Android 9.0 (Android).
Step 1: Unplug Existing Modem and Router
Disconnect your existing modem and router. You will reconnect your modem later on. Remember your wifi name and password for future use.
Note: If you have a fiber ONT or other device that doesn’t use a standard power connection, you can proceed without attempting to power it off.
Step 2: Connect the eero to Your Modem
Plug the included Ethernet cable into any port on your eero, then connect the other end of the cable to your modem, fiber ONT, or modem/router combo device.
Step 3: Power On your Modem and eero
Plug your modem and eero into power. The eero’s status light will begin to blink white when it powers on. If your modem has status lights, they will also begin to blink.
Step 4: Connect eero
Your eero will begin connecting to the cloud via the app. This process will occur automatically, but you may be prompted to manually enter your eero’s serial number to proceed.
Once connected, your eero’s status light will turn solid blue.
Step 5: Set location
Set a location name for your eero so that you can recognize it on the network. You can select from any of the available options, or set a custom location to give it a name of your choice.
Step 6: Create wifi network
Give your eero network a wifi name and password. You can use your existing wifi name and password to have all of your connected devices automatically join your new eero network.
Once your network name and password is entered, registration will complete and your network will be online. You can Finish Setup to complete the process and return to the app, or Add another eero to add more eeros to the network.
Optional: Add eeros to your network
If you have additional eeros that you would like to add to your network, you can do so easily once the gateway eero has been set up. Although an ethernet-capable eero is required for gateway setup, any eero can be added to the network as a leaf.
Once your network name and password is entered, registration will complete and your network will be online. You can Finish Setup to complete the process and return to the app, or Add another eero to add more eeros to the network.
When adding eeros to your network, please keep in mind the following placement tips:
- Place your eero device centrally: If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection
- Make sure it is Out in the open: eeros communicate best when they’re not closed in – try not to place your eero(s) inside a media console or cabinet, behind or underneath any large furniture.
- Place it Away from large electronics: Avoid placing your eero device in front, on top, or under any electronics or appliances as metal objects can block wifi signals.
Any eero with an ethernet port can be connected to your network wirelessly, or via Ethernet backhaul for a faster and more reliable connection. Devices without an Ethernet port, such as the eero Beacon or eero 6 Extender can only be connected wirelessly.
Ideally, eeros should be placed in strategic locations throughout your home, and should remain within 50 feet of other eeros to maximize mesh connection strength. Refer to our guide on placement for more details and tips on where to place your eeros.
Final Step: Connect devices to your network
Once you have set your network up and added any additional eeros to it, you can then connect your wireless devices. To connect, open the wireless connection interface on your device, locate the eero wifi network using the wifi name you provided earlier, and enter your password.
If you used the same wifi name and password as your previous router, many devices may connect to the new network automatically. If a device doesn’t automatically connect, you can try toggling wifi “off” and then “on” again to quickly reconnect it, or reboot the device itself.
If you have any questions, don’t hesitate to reach out. We’re here to help.